Customer Support

Backed by Phenomenal Care®

Submit a Ticket

Submit a Ticket

Need some help with an AppRiver service? Click here to submit a support ticket to AppRiver's Phenomenal Care® and one of our team members will get back to you — usually within 15 minutes.

If you have an emergency request, see below. 


Phone Support

Phone Support

Phone: 203 588 6180
Email: [email protected]
Hours: 24 / 7 / 365


Live chat for administrators

Live chat for administrators

A live chat support option is available 7 AM – 5 PM for network admins. However, for security reasons, you will need to log in through AppRiver's Customer Portal. Once in the portal, click on the "Help" drop down and then select "Chat with Tech Support".


Status Page

Status Page

Check on the status of AppRiver's services and subscribe to updates.


Self Help

Self Help

Start here with our searchable Knowledgebase.


Remote Assistance

Remote Assistance

For Live Remote Assistance, Click Here


Phenomenal Care

Phenomenal Care

Award-Winning Customer Support Philosophy