Email Continuity

and keep moving during disasters, digital or otherwise!


  • Allows access to your email even when your servers are down.
  • Keeps your customers from getting 'bounced' mail messages.
  • Quickly restores your email when your servers are active again.
  • Works seamlessly with Office 365/Microsoft 365.

Insurance for your email service.

How long can your business go without email? With Email Continuity Service from AppRiver, you won't have to find out.


Overview

AppRiver's Email Continuity Service (ECS) gives you access to email, even when your own servers go offline. With ECS from AppRiver, your mail is first protected by passing through our SecureTide® servers and then delivered to your server. Users will be able to instantly log into their mail via Outlook Web Access (OWA) where they can view and respond to the last 30 days of messages as well as any new messages received.

Once service is restored, any messages received during the outage will be available in their mailboxes. AppRiver's ECS is designed as an always-on service, so there's no need to activate it while you're working to restore service or handling other priorities.


Features and benefits

AppRiver's Email Continuity Service is your assurance that your business will always have access to messages, no matter what happens to your own mail servers.

  • Simple to launch, easy to use
  • No onsite hardware or software required
  • Affordable for businesses of all sizes
  • No "bounced" messages for your customers
  • 24/7 support from our award-winning Phenomenal Care® team

Contact Information - Let us call you

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How does it work?

Email Continuity Service from AppRiver gives you peace of mind by allowing you to receive email even when your own mail servers are down. AppRiver maintains the last 30 days of incoming email for your organization for easy access during natural disasters, unplanned outages or even routine maintenance.

This mail is accessible through Outlook Web Access (OWA). Customers don't receive annoying bounce messages and you don't have to worry about losing important information. ECS is always on, so there is no start-up process if your mail flow is interrupted.

Can I enable ECS for a few users, or am I required to enable ECS for all my users?

As an administrator, you can decide which users you want to have ECS and which users you want using Advanced Email Security only.

 

Does my internal mail get copied along with the rest?

No. The server does not send the internal mail beyond your mail server, so AppRiver never gets a copy to include in ECS.

 

How do I release a blocked email?

You can release quarantined mail by logging into your Customer Portal, or by selecting messages from your daily Held Spam Report.

 

How do I access ECS when my email goes down?

Users can access their email via ECS through the Outlook Web Access (OWA) portal within the Customer Portal (CP), or by adding the mailbox in Outlook via POP/IMAP.

 

Will my calendar and contacts synchronize to AppRiver ECS?

No. Contact and calendar information is not included in ECS synchronization.

 

Is there a limit to the amount of email storage I have while using my ECS?

No. AppRiver provides unlimited storage for the previous 30 days of messages.

 

If I encounter an issue or have any feedback who should I contact?

You can reach our support team anytime at (020) 351 485 68 or you can create a ticket by submitting an email to [email protected], or you can use our web form.